Contact
Questions about a size, a fabric, a delivery or a return: write to us and a person answers. We reply within 24 hours on business days.
Response time
Within 24 hours on business daysAll customer service runs by email. We do not offer phone support.
Customer service hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday to Sunday: 10:00 AM – 3:00 PM All times Eastern Time (ET)
Saturday to Sunday: 10:00 AM – 3:00 PM All times Eastern Time (ET)
Company details
SB Collective, trading as Bennett O'Brien
Oder 20
2491 DC Den Haag
NetherlandsChamber of Commerce (KVK): 85727873
VAT number: NL004136458B66
Oder 20
2491 DC Den Haag
NetherlandsChamber of Commerce (KVK): 85727873
VAT number: NL004136458B66
Before you write
A few things are answered faster on their own pages.
Shipping & tracking
Delivery times, processing and tracking
Returns & refunds
How to return or exchange a piece
Size guide
Body measurements behind each size
FAQ
Everything else, answered
Choosing a size
If you are between sizes or unsure how a coat, sweater or pair of jeans will fit, tell us your usual size and what tends to go wrong, whether that is the shoulders, the waist or the length. We will point you to the better size, including when we think a piece will not suit you.
About an existing order
Include your order number. For a damaged or incorrect item, add clear photographs of both the item and its packaging. That lets us arrange a replacement straight away instead of asking you for them first.